Privacy Policy

MediPlanMatch.com respects the privacy of our members and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your personal and health information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and regulations set forth by the Centers for Medicare & Medicaid Services (CMS).

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal and health information from individuals who enroll in Medicare plans or who utilize our services:

Personal Identification Information: This includes your name, address, phone number, email address, date of birth, and other identifiers that may be required for enrollment and service purposes.
Health Information: In order to provide the necessary healthcare services under Medicare, we collect, store, and process health-related data including diagnosis, treatments, prescriptions, and medical history.
Financial Information: This includes billing and payment information, including your Medicare eligibility details and any financial assistance programs you may be enrolled in.
Usage Data: This includes information related to how you interact with our website or services, including IP addresses, browser types, and pages visited, in accordance with CMS requirements for the protection of online privacy.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Healthcare Services: We may use your personal and health information to provide Medicare services, including enrollment, claims processing, care coordination, and treatment.
To Comply with Legal and Regulatory Requirements: We are required to collect and maintain certain information to comply with CMS, HIPAA, and other federal or state laws.
To Communicate with You: We may use your contact information to send you important updates regarding your Medicare plan, such as plan changes, benefits, and other health-related communications.
To Improve Our Services: We use anonymized data for research and quality improvement purposes to enhance our services.
To Ensure Security: We use personal and health data to protect against fraud, waste, and abuse, and to ensure the security of our systems and your information.

3. Sharing and Disclosure of Your Information

We do not sell your personal information. However, we may disclose your information in the following circumstances:

To CMS and Other Regulatory Agencies: We may disclose your health information to CMS, the Centers for Medicare & Medicaid Services, and other regulatory bodies as required by law or regulation.
To Healthcare Providers and Contractors: We may share your information with healthcare providers, contractors, or business partners to provide care, treatment, and other necessary services.
To Third Parties for Operational Purposes: We may share your information with third-party service providers who assist us with operations such as billing, data analytics, and customer service. These service providers are required to maintain confidentiality and comply with applicable privacy laws.
In the Event of a Legal Requirement: We may disclose information to comply with court orders, legal processes, or governmental investigations.

4. Your Rights

Under HIPAA and CMS regulations, you have the following rights regarding your personal and health information:

Right to Access: You have the right to request a copy of the health information we maintain about you. You may request this by contacting us at the address or phone number listed below.
Right to Correct: You may request corrections to your health information if you believe that any information we have is incorrect or incomplete.
Right to Request Restrictions: You have the right to request limits on the use or disclosure of your health information for certain purposes. We will consider your request and notify you of our decision.
Right to Confidential Communications: You may request that we communicate with you in a particular manner or at a particular location, such as by phone or mail.
Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS).

5. Security of Your Information

We take the security of your personal and health information seriously. We use a variety of administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your data. These safeguards include:

Encryption: To protect sensitive data during transmission.
Access Control: Only authorized personnel have access to your information.
Regular Audits: We conduct audits and assessments to ensure compliance with privacy laws and to identify any potential security risks.

6. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law or CMS regulations. Once your information is no longer needed, we will dispose of it securely to protect your privacy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by updating the "Effective Date" at the top of this policy and, if applicable, provide you with a notice in another manner.

8. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

Kairos Solutions Group LLC
MediPlanMatch.com
Phone: 214.997.1316
Email: info@mediplanmatch.com